Return & Refund Policy

Effective Date: 1st Nov 2025

Thank you for shopping on POPCRAFT (“we”, “our”, or “us”).
This Return & Refund Policy explains the conditions under which buyers may request returns, refunds, or exchanges for products purchased on our platform.

  1. Handmade / Custom Products
  • All items sold on POPCRAFT are handmade, premade, or custom-crafted.
  • Because of the unique nature of these products, most items are non-refundable and non-exchangeable once purchased, unless they are defective or damaged during delivery.
  1. Damaged or Defective Items

If an item arrives damaged, defective, or materially different from its description:

  1. Take clear photos of the item and its packaging within 48 hours of delivery.
  2. Contact the seller directly via the platform’s messaging system, providing the photos and a description of the issue.

Seller obligations:

  • Sellers may offer a replacement, repair, or refund, at their discretion.
  • Refunds, if issued, will be processed through the original payment method.

POPCRAFT may assist in mediating disputes but is not responsible for the transaction between buyer and seller.

  1. Returns Not Accepted

The following situations do not qualify for a refund or return:

  • Change of mind or incorrect size/color selection
  • Items damaged after delivery due to buyer negligence
  • Custom orders created specifically to buyer’s specifications (unless defective)
  1. Returns Process
  • Buyers must contact the seller within 48 hours of receipt to request a return or refund.
  • If a return is accepted, sellers will provide instructions on how to return the item.
  • Buyers are generally responsible for return shipping costs, unless the item is defective or the seller agrees to cover shipping.
  1. Refund Timeline
  • Once the seller confirms receipt of the returned item (if applicable) or approves a refund:
    • Refunds will be processed within 10–21 business days via the original payment method.
    • Actual crediting time may vary depending on the buyer’s bank or payment provider.
  1. International Orders
  • For overseas shipments, buyers are responsible for customs, import duties, and taxes.
  • Refunds for items held or delayed by customs are handled on a case-by-case basis by the seller.
  1. Communication
  • Always contact the seller first via the platform’s messaging system for any return, refund, or exchange requests.
  • POPCRAFT can assist in mediating disputes, but we are not liable for lost, misused, or unreturned items once the seller ships them.
  1. Updates to This Policy
  • This Return & Refund Policy may be updated periodically.
  • Updated policies take effect immediately upon posting.
  • Buyers are encouraged to check the policy before placing an order.