Global Privacy Policy (Buyers and Sellers)
Effective Date: 1st Nov 2025
- Introduction
[Your Platform Name] (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share personal data when you use our platform as a buyer or seller.
By using our platform, you consent to the collection and use of personal data as described herein.
- Personal Data We Collect
We may collect the following types of personal data:
- Account information: Name, email, phone number, password
- Profile information: Address, profile picture, billing information
- Transaction data: Purchase history, payment details, shipping addresses
- Communication data: Messages between buyers and sellers, support requests
- Device and usage data: IP address, browser type, device information, activity logs, cookies
- How We Use Your Personal Data
We use your personal data for the following purposes:
- To create and manage accounts
- To facilitate transactions between buyers and sellers
- To process payments and refunds
- To provide customer support
- To improve our services and personalize user experience
- To comply with legal obligations in your country
- To send marketing communications (with your consent where required)
- Legal Basis for Processing
Depending on your country, the legal basis for processing personal data may include:
- Consent
- Performance of a contract
- Legal compliance
- Legitimate interests (e.g., platform security, fraud prevention)
- How We Share Your Data
We may share personal data with:
- Sellers: To fulfill orders and communicate about purchases
- Service providers: Payment processors, shipping companies, cloud hosting, analytics
- Regulatory authorities: If required by law in your country
- Affiliates or business partners: Only with your consent where applicable
We do not sell your personal data to third parties.
- Data Retention
We retain personal data for as long as necessary to:
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Improve our services
When data is no longer needed, we will securely delete or anonymize it.
- Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, or loss.
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
- Your Rights
Depending on your country, you may have rights including:
- Access: Request copies of your personal data
- Correction: Update or correct inaccuracies
- Deletion: Request deletion of your personal data
- Withdrawal of consent: Stop processing based on consent
- Data portability: Request transfer of data to another service
- Objection: Object to certain types of processing
Requests should be sent to the contact information provided in Section 14.
- Cookies and Tracking
We use cookies and similar technologies to:
- Enhance user experience
- Analyze traffic and platform usage
- Provide personalized content and advertising
You may manage cookie preferences through your browser settings.
- International Transfers
Your personal data may be transferred to countries outside your residence for processing or storage. We ensure that appropriate safeguards are in place to protect your data.
- Country-Specific Notes
Country | Applicable Law | Notes |
|---|---|---|
Singapore | Personal Data Protection Act (PDPA) | Users have rights to access, correct, and withdraw consent. |
Malaysia | Personal Data Protection Act 2010 (PDPA) | Consent-based processing; users can request access or correction. |
Philippines | Data Privacy Act of 2012 | Rights to access, correct, delete personal data; must designate a Data Protection Officer (DPO). |
Indonesia | Law on Electronic Information and Transactions | Users can access, correct, or request deletion of personal data. |
Vietnam | Law on Cyber Information Security | Rights to access, correction, and deletion; platform must notify users of processing purposes. |
Thailand | Personal Data Protection Act (PDPA, Thailand) | Consent required; users can request access, correction, deletion. |
Hong Kong | Personal Data (Privacy) Ordinance | Users have rights to access, correct, and withdraw consent for data collection. |
Taiwan | Personal Data Protection Act | Users can access, correct, delete, or request limited processing. |
Japan | Act on the Protection of Personal Information | Users can request access, correction, deletion; platform must notify purpose of use. |
- Children’s Privacy
The Platform is not intended for individuals under 18 (or legal age in your country). We do not knowingly collect personal data from minors.
- Changes to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on the Platform, with the effective date updated. Continued use constitutes acceptance of the updated Privacy Policy.